Customer Service & Logistics Analyst

Descripción y requisitos

About the Role Grupo STT is seeking a customer-oriented, well-organized professional with a strong background or interest in logistics and supply chain management to join our team in the Dominican Republic as a Customer Service & Logistics Analyst. In this role, you will manage cargo manifest operations, interface directly with clients, interact with customs processes, and ensure exceptional customer satisfaction. Key Responsibilities -Customer Contact & Support: Serve as the primary point of contact for clients regarding national cargo manifests, managing calls, emails, and digital communication platforms. -Manifest Operations: Ensure the smooth execution of manifest processes (full and empty container flows), resolving client requests and operational concerns. -Cargo Data Tracking: Follow up on all data related to import and export cargo, reviewing documentation for each Bill of Lading (BL) and relevant manifest submissions. -Customs & Compliance Assistance: Assist in formal processes before Dominican Customs (SIGA) regarding manifests and track procedures related to fines or delays. -Process Improvement: Identify opportunities to optimize customer experience and logistical workflows while maintaining strict quality standards. Additional Job Details -Workplace: On-site at Avenida Gustavo Mejía Ricard, Santo Domingo. -Schedule: Monday to Friday, 8:00 AM – 5:00 PM (occasional Saturday tasks from home if required). -Hybrid/On-site Progression: Initial 2-month training is 100% on-site. Starting the 3rd month, 1 day per week of work-from-home is available through the end of 2026. Effective January 2027, the position returns to 100% on-site (Monday to Friday). Job Requirements -Education: Bachelors degree in Logistics, Business Administration, International Trade, or related fields. -Experience: Minimum 1–2 years of relevant customer service experience (prior experience in shipping/logistics is highly preferred). -Languages: Intermediate-to-Advanced English proficiency (70% or higher). -Technical Skills: Solid understanding of digital tools and logistics processes (knowledge of the SIGA system is a plus). -Soft Skills: Excellent interpersonal, communication, and analytical problem-solving skills; ability to work under pressure and with a cost-conscious mindset. RRHH.